Why Classic LLMs Are Not Enough?
Key problems standard LLM-based systems face in enterprise environments
Generates uncontrolled decisions
Risk of hallucinations
Cannot establish cause-effect relationships
Cannot meet enterprise security needs
TheClico's agent architecture is designed as a multi-layered and controlled structure to solve these problems.
Orchestrator & Supervisor Agents
Orchestrator Agent
The System's Brain
Every customer feedback, social media comment, or complaint that comes into the system is first evaluated by the Orchestrator Agent.
Policy-as-Code: Decisions are made not randomly, but with a transparent approach defined by corporate rules.
Supervisor Agent
Quality and Security Layer
The Supervisor Agent is the system's control and security mechanism. It audits all outputs.
Human-in-the-Loop: When necessary, it activates the human approval process and automatically generates AlertCards in critical crises.
Specialized AI Agents
Each agent in the system is an expert in a single area
Persona Generator Agent
PersonaDelta
Generates dynamic customer personas instead of static profiles. Analyzes emotion, intent, expectations, and paralinguistic signals.
"How does this customer feel right now and what are they inclined to do?"
Anomaly & Crisis Agent
Early Warning System
Detects unusual feedback, keeps false alarm rates low, catches real crisis signals early.
Companies act proactively, not reactively.
Market & Segment Analysis Agent
Strategic Insight
Analyzes feedback on an industry basis, reveals trends and changes in expectations.
Data-driven insights for strategic decisions.
Virtual Customer Panel(AI Panel Simulation)
5-8 AI agents representing different customer segments react differently to the same scenario and interact with each other to simulate results.
Beyond traditional surveys, it acts like a continuously running focus group.
Virtual Panel Simulation
LiveYoung Tech
Working Mom
Retiree
Professional
Evidence-Based AI
TheClico's agent architecture is not a black box
Every output is linked to source data
Answers the question "Why did you produce this result?"
All decisions are recorded with audit-log
Compliant with corporate audit and regulations
What Does This R&D Mean?
TheClico aims to set a new standard in customer experience, crisis management, and strategic decision-making processes
Reliable
Evidence-based, auditable decisions
Scalable
Architecture suitable for enterprise needs
Auditable
All decisions are recorded with audit-log
Real-World Compatible
Solutions for practical business problems