Custom Customer Intelligence for Every Industry
See how leading companies in your industry transform customer feedback into competitive advantage with TheClico.
Customer Experience
Unified view of customer emotions and thoughts from all touchpoints.
Brand Tracking
Real-time monitoring of brand perception and competitive positioning.
Voice of Customer
Systematic collection and scalable analysis of feedback.
Market Intelligence
Early warning systems for trend detection and market changes.
Industry-Specific Solutions
We understand each industry's unique challenges and offer tailored solutions.
Retail & E-commerce
Managing customer experience across hundreds of stores and online channels, quickly resolving complaints and getting ahead in competition.
!Challenges
- Store-based performance differences
- Online and offline channel integration
- Product quality complaints
- Customer loyalty loss
TheClico Solutions
- Identify best practices with branch comparison panel
- Conduct product-based satisfaction analysis
- Solve problems instantly with real-time alerts
- Understand customer segments with PersonaDelta
Business Impact
One of Turkey's leading market chains analyzes customer feedback from 847 stores with TheClico. They identified best practices through branch comparison and rolled them out to all stores.
Energy & Infrastructure
Maintaining customer satisfaction during regulatory compliance, service reliability and digital transformation.
!Challenges
- Bill complaints and payment issues
- Outage notifications and impact management
- Digital channel adaptation
- Regulatory complaint tracking
TheClico Solutions
- Automatically categorize bill complaints
- Conduct outage impact analysis in real-time
- Set up proactive communication triggers
- Automatically generate regulatory reports
Business Impact
A major energy company reduced customer complaints by 38% thanks to TheClico. They prevented customer loss with proactive communication strategies after outages.
Finance & Banking
Ensuring regulatory compliance while increasing customer trust in digital banking and mobile app experience.
!Challenges
- Mobile app bugs and UX issues
- Payment system complaints
- Security perception and fraud concerns
- Customer service performance
TheClico Solutions
- Analyze App Store/Play Store reviews in real-time
- Detect payment error trends
- Continuously track security perception
- Continuously improve AI models with HITL
Business Impact
A digital bank increased its App Store rating from 3.2 to 4.0 by analyzing mobile app reviews with TheClico. They optimized their development roadmap by prioritizing user complaints.
FMCG & Consumer Products
Tracking brand perception, product quality and consumer preferences in rapidly changing market conditions.
!Challenges
- Product launch risk
- Competitor activity tracking
- Consumer sentiment changes
- Regional preference differences
TheClico Solutions
- Conduct product-based satisfaction analysis
- Make a difference with competitor comparison
- Analyze regional consumer behaviors
- Pre-launch testing with PersonaLLM
Business Impact
An FMCG brand conducted consumer tests with PersonaLLM before launching a new product. They increased launch success rate by 67% by optimizing their pricing strategy.