From Data to Insight in 4 Steps
Smart process that transforms complex customer data into meaningful actions.
Data Collection
Collect data from social media, reviews, complaints and surveys.
- API integrations
- Real-time streaming
- Multi-channel support
AI Processing
Our NLP engine performs sentiment, topic, and intent analysis.
- Sentiment analysis
- Topic modeling
- Intent classification
Visualization
Explore insights with interactive dashboards.
- Real-time panels
- Drill-down analysis
- Customizable views
Action
Take quick action with AI recommendations and alerts.
- Smart alerts
- Action recommendations
- Reporting
12+ Powerful Analysis Modules
Analyze customer experience 360° with modules designed for every need.
Insight Analytics
AI-powered prioritized insights, root cause analysis, and action recommendations.
- High/Medium/Low prioritization
- Root causes
- Metric tracking
Alert Center
Real-time anomaly detection and early warning signals.
- Volume increase alerts
- Sentiment change alarms
- AI root cause analysis
Channels & Fusion
Multi-channel data flow and cross-validation analysis.
- Channel volume trends
- Topic x Channel heatmap
- Confidence score
Topic & Intent Analysis
Deep dive into topics with topic explorer.
- Topic explorer
- Volume and sentiment metrics
- Related hashtags
PersonaDelta
Discover customer profiles with behavioral segmentation.
- Psychographic profiles
- Customer journey
- Churn risk prediction
Trends & Alerts
Track sentiment and volume trends 24/7.
- Positive/Negative trends
- Critical alerts
- Overall satisfaction
Model Management (HITL)
Validate AI classifications with Human-in-the-Loop.
- Model validation
- Source text review
- Continuous learning
Location-Based Analysis
Analyze customer reviews by city and region.
- City comparison
- Regional satisfaction
- Store performance
Branch Comparison
Compare store performance and gain insights.
- Positive/Negative themes
- AI recommendations
- Score comparison
Mobile Feedback
Multidimensional analysis of App Store and Google Play reviews.
- Sentiment score
- Device distribution
- Topic-based analysis
Social Media Analysis
Real-time tracking of Twitter, Instagram and other platforms.
- Engagement metrics
- Platform distribution
- Key insights
Product Analysis
Product-based satisfaction tracking and competitor comparison.
- Quality score
- Regional analysis
- Live alerts
Real Platform Experience
Work in your preferred view with Light and Dark theme options.
Customer Experience Dashboard
Real-time analysis platform
Light Theme
Alert Center
Real-time anomaly detection
Dark Theme